At The Hartman Institute we educate and stimulate people’s minds, aiming for a better world.
Our mission focuses into three main areas: innovation, leadership and execution.
We zoom into those three and put together the highest quality offers, to educate and stimulate the minds of those who come to us for training.
There are people who make things happen, there are people who watch things happen, and there are people who wonder what happened.
Jim Lovell.
To be successful, you need to be a person who makes things happen.
Astronaut Apollo 13
Service 4.0: The road to Impeccable Service
Just like Disney delivers an excellent service, McDonalds offers always the same quality, and American Express cares about treating its customers above expectations, we at Big help companies deliver an impeccable service, and exceed their customers’ expectations.
What does impeccable service mean? It means to exceed your customers’ expectations, always. To put everything in place to have competent people, customer oriented processes, and the technology to make it happen.
Companies where impeccable service rules, have positive results on revenue, profit, customer satisfaction and customer loyalty.
Service 4.0 is
the road to impeccable service.
Follow it.
Exceed your customers’ expectations. Become a Certified Service 4.0 Professional.
As a Certified Service 4.0 Professional, you will deliver the service level expected by your customers.
You will have the competence to understand your customers’ needs and desires, to design experiences that satisfy them in a profitable way, with a clear benefit for both your customers and your organization.
How can I do it?
Easy! With our certification program, where you will go through a mix of theory and practice, from understanding what’s going on with your customers, to deliver an impeccable experience to exceed their expectations.
Do you want to deliver extraordinary customer experiences? Become a Certified Service 4.0 Professional. Your career, your customers and your company will thank it.
Our graduates.
Our certified professionals are able to:
- Discover opportunities on things their companies or the market ignore about customers’ needs, wishes and expectations
- Develop proposals, good for both the customers and the company, with a clear impact on revenue and profits, customer satisfaction, and loyalty
- Deploy those proposals turning ideas into value and measurable results
- Lead their companies to deliver impeccable service and exceed their customers’ expectations time after time
The Service 4.0 Certification Program combines theory and practice, over 24 hours of class attendance and 48 hours of field practice and research. Full program takes six weeks, with four live sessions and three practicums
The road to become a Certified Service 4.0 Professional
Our faculty works together with you, reviewing and discussing theory that our students will put to work in their professional lives.
Theory will come from lectures, readings and videos. With them, students will do the practical part of the program, to become competent Service 4.0 professionals.
A Certified Service 4.0 Professional exam and case will confirm the student has the skills to exceed customers’ expectations by design; understands their impact and importance for the company; has the right attitude to deliver impeccable service, always; and makes decisions based on values like aiming for the benefit of their customers, their colleagues, and their companies.
Cost.
The investment to become a Certified Service 4.0 Professional is $6000 USD for a ten person group.
Do not hesitate and get in touch. Your career, your company, and your customers will thank it.